Turismo Borincano, LLC and www.turismoborincano.com Refund Policy

Effective from January 1,2022

Welcome to Turismo Borincano, LLC (and its brands: Turismo Borincano, Mini Empresari, Destination Travel Events and turismoborincano.com’s) Refund Policy.

Once purchased: tours, events and activities tickets cannot be refunded or rescheduled. All of them are often sold out and your space is being guaranteed on them. We do not offer partial credits or rescheduling for partial attendance, no shows, or late arrivals.

If the Customer has doubts or problems during the purchase process can write through WhatsApp at 1-787-921-6960. Need to be included in the message:

• Name of the person who is buying

• Name of the product or service

• Your questions

Our location, as a country, is an area prone to atmospheric events such as rains, storms, and hurricanes. We evaluate the weather forecast to ensure the safety of our participants. Walking Tours and outdoor activities will not be canceled due to rain warnings. We recommend that you bring a cape or umbrella for outdoor events. We reserve the right to cancel or postpone any activity due to extreme weather events. In this case, you will be offered the option of a money back or a credit for the purchase of another activity.

Certain types of items cannot be returned, like perishable goods (such as food, and beverages) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, tours, activities, events or gift cards.

Last updated: November, 4 2025

We may update this Refund Policy as required by applicable law. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you (using one of the notification methods: e-mail address you provided us; and/or (3) through any other means, including any phone number or physical address you provided us. Turismo Borincano, LLC notice to you will be deemed received and effective within twenty-four (24) hours after it was published or sent through any of the foregoing methods, unless otherwise indicated in the notice.) prior to the change becoming effective. In relation to any updated Refund Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. We encourage you to periodically review this page for the latest Information on our refund practices. Unless stated otherwise, our most current Refund Policy applies to all information that we have about you, with respect to our Website, Mobile Apps, and other Services.

This Refund Policy was written in English and may be translated into other languages for your convenience. You may access and view other language versions by changing the Website language settings. If a translated (non-English) version of this Refund Policy conflicts in any way with its English version, the provisions of the English version shall prevail.

For more information about our refund practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@turismoborincano.com 

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the DACO authority.